Terms of service

By accessing or using NeighbourCharge ("the platform"), you agree to these terms. If you do not agree, do not use the platform.

1. About NeighbourCharge

NeighbourCharge is a peer-to-peer EV charging platform operated by Shacksolutions LTD. We connect electric vehicle drivers ("drivers") with homeowners who have spare charging capacity ("hosts"). We act as an intermediary platform and are not a party to the charging arrangements made between drivers and hosts.

2. Eligibility

To use NeighbourCharge, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into a binding agreement
• Provide accurate and truthful information during registration
• Not have been previously banned from using the platform

3. Account registration

To use the platform's features, you must create an account. When you register:

• You are responsible for maintaining the security of your account credentials
• You are responsible for all activities that occur under your account
• You must not share your account with others
• You must notify us immediately of any unauthorised access
• You must keep your account information accurate and up to date

See our privacy policy for details on how we handle your data.

4. Platform role

NeighbourCharge provides a marketplace connecting drivers and hosts. We are not a party to any charging arrangement between users. We do not own, operate, or maintain any charging equipment. The platform facilitates discovery, booking, and payment processing only.

5. Host responsibilities

If you list a charger on NeighbourCharge, you agree to:

• Provide accurate information about your charger (type, power output, availability, location)
• Ensure your charging equipment is safe, properly maintained, and compliant with UK electrical safety standards
• Hold appropriate home insurance that covers the use of your charger by third parties
• Be available or make arrangements for drivers to access the charger during confirmed bookings
• Honour confirmed bookings unless cancelled in accordance with the cancellation policy
• Set fair and reasonable pricing for your charging services
• Comply with all applicable local laws and regulations, including planning permissions if required

6. Driver responsibilities

If you use NeighbourCharge to find and book charging sessions, you agree to:

• Treat host properties with respect and care
• Arrive on time for confirmed bookings
• Only charge the vehicle specified in the booking
• Follow any instructions provided by the host regarding charger use and property access
• Report any damage to the charger or property immediately
• Pay for all confirmed charging sessions promptly
• Not unplug or tamper with charging equipment belonging to other users

7. Bookings and payments

When a booking is confirmed:

• Both driver and host are expected to honour the arrangement
• Payments are processed securely through Stripe. We do not store your card details
• NeighbourCharge may charge a service fee on transactions, which will be clearly displayed before booking confirmation
• Hosts receive payment after the charging session is completed, minus any applicable service fees
• All prices are displayed in GBP and include VAT where applicable

8. Cancellations and refunds

• Driver cancellations: Free cancellation up to 2 hours before the scheduled session. Late cancellations may incur a fee
• Host cancellations: Hosts should avoid cancelling confirmed bookings. Repeated cancellations may result in account restrictions
• No-shows: If a driver does not arrive within 30 minutes of the scheduled time, the host may cancel the booking and a no-show fee may apply
• Disputes: Contact us at neighbourcharge@shack.solutions to resolve any payment disputes

9. Acceptable use

You agree to use the platform only for lawful purposes. You may not:

• Use the platform to harass, abuse, or threaten others
• Provide false, misleading, or fraudulent information
• Attempt to gain unauthorised access to the platform's systems or other users' accounts
• Interfere with or disrupt the platform's operation
• Reverse engineer, decompile, or attempt to extract the source code
• Use automated systems to access the platform (bots, scrapers, etc.)
• Collect or harvest data about other users
• Circumvent any security measures or account restrictions
• Arrange transactions outside the platform to avoid fees

10. Safety and insurance

NeighbourCharge does not inspect, certify, or guarantee the safety of any charging equipment listed on the platform. Hosts are solely responsible for ensuring their equipment is safe and properly maintained.

We strongly recommend:

• Hosts have their charging equipment regularly inspected by a qualified electrician
• Hosts check that their home insurance covers third-party use of their charger
• Drivers inspect charging equipment before use and report any concerns
• Both parties maintain adequate insurance for their respective liabilities

11. Reviews and ratings

Users may leave reviews and ratings after charging sessions. By leaving a review, you agree that:

• Your review is honest, accurate, and based on your genuine experience
• You will not use reviews to harass, threaten, or defame other users
• We may remove reviews that violate these terms or our community guidelines

12. Intellectual property

The platform's design, code, branding, and original content are the intellectual property of Shacksolutions LTD and are protected by copyright law. You may not copy, modify, distribute, or create derivative works without our permission.

13. Privacy

Your use of the platform is also governed by our privacy policy, which describes how we collect, use, and protect your data. By using the platform, you consent to our data practices as described in that policy.

14. Account suspension and termination

We may suspend or terminate your access to the platform at any time, with or without notice, for any reason, including:

• Violation of these terms
• Fraudulent activity or misuse of the platform
• Repeated cancellations or no-shows
• Safety concerns related to your charger or behaviour
• At our sole discretion for security or operational reasons

If you believe your account was suspended in error, email us at neighbourcharge@shack.solutions.

15. Limitation of liability

The platform is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, NeighbourCharge and Shacksolutions LTD shall not be liable for:

• Any damage to vehicles, property, or charging equipment arising from use of the platform
• The quality, safety, or reliability of any charger listed on the platform
• Any loss or damage arising from interactions between drivers and hosts
• Service interruptions, data loss, or technical failures
• Any indirect, incidental, special, consequential, or punitive damages

16. Indemnification

You agree to indemnify, defend, and hold harmless Shacksolutions LTD, its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your use of the platform, your interactions with other users, or your violation of these terms.

17. Changes to terms

We may modify these terms at any time. Significant changes will be communicated via email or through the platform. Your continued use after changes take effect constitutes acceptance of the new terms.

We encourage you to review these terms periodically. The "Last updated" date at the top indicates when these terms were last revised.

18. Governing law

These terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Entire agreement

These terms, together with our privacy policy, constitute the entire agreement between you and NeighbourCharge regarding your use of the platform and supersede any prior agreements.

21. Contact

For questions about these terms, email us at neighbourcharge@shack.solutions.