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Instant Messaging
Connect With Hosts

Message your host directly in the app. Coordinate timing, ask questions, and build genuine relationships with your neighbours.

NeighbourCharge app showing in-app messaging interface

How it works

Up and running in seconds.

1

Message before booking

Ask about parking, compatibility, or timing first.

2

Coordinate arrival

Running late? Let your host know in real time.

3

Build relationships

Regular sessions often turn into genuine friendships.

Why people use it

Ask before you book

Want to know about parking? Charger compatibility? Timing flexibility? Message hosts before you book to make sure it is the right fit.

Coordinate in real-time

Running late? Let your host know instantly. Need the gate code? Ask in the app. Stay connected throughout your charging session.

Private and secure

In-app messaging keeps your phone number private. All conversations are tied to your booking and stored securely.

Build community bonds

Many users have formed genuine friendships through regular charging sessions. Messaging helps turn neighbours into friends.

What people say

"I message my regular host every Sunday to confirm my usual slot. We've become proper friends now. Sometimes have a cuppa while the car charges."

Barbara M., York

"The messaging saved me when I was stuck in traffic. Told my host I'd be 15 minutes late and they said no problem. So much better than just showing up late."

Chris P., Liverpool

"I was worried about parking at a new host's place. Messaged them first and they sent me detailed instructions with photos. Made the whole thing stress-free."

Fatima A., Birmingham

"Love that my phone number stays private. I've used other apps where hosts ring you directly at odd hours. Here everything stays in the app and it's much more civilised."

Oliver T., Cambridge

Frequently asked questions

Can I message a host before booking?

Yes. Message any host to ask questions before you commit to a booking. This helps ensure their charger and timing work for you.

Is my phone number kept private?

Yes. All messaging happens in the app. Your phone number is never shared with hosts unless you choose to share it yourself.

What if a host does not respond?

Hosts are expected to respond within 4 hours. If they do not, you can cancel without penalty and we will follow up with them about response times.

Can I report inappropriate messages?

Yes. Tap the three dots in any conversation to report inappropriate behaviour. We take community safety seriously and will investigate all reports.

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